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Help and Support

Quick fixes for the most common app, account and subscription issues. Cannot find what you need? Our support team is one message away.

Support channels

We usually reply within one business day; responses may take longer at peak times.

Never send sensitive data (national ID number, passwords, banking details) by email or social media.

Quick fixes

I am not receiving new job notifications

Notifications depend first on the system permission, then on your in-app preferences. Check both, in that order.

  1. Open your device Settings → Notifications → "وظيفتك علينا" and make sure notifications are allowed.
  2. In the app, go to More → Notifications and enable the categories you care about.
  3. Confirm that battery saver or Do Not Disturb is not suppressing alerts.
  4. If the problem persists, fully close and reopen the app, or reinstall it — your account is not affected.

How do I manage or cancel my subscription?

In-app subscriptions renew automatically and are managed from the app store itself, not from inside the app. Cancelling stops the next renewal; your subscription stays active until the end of the period you already paid for.

  1. To stop renewal, cancel at least 24 hours before the end of the current period.
  2. On iPhone and iPad: Settings → your Apple ID → Subscriptions.
  3. On Android: Google Play → Account → Subscriptions.
  4. If you changed device or reinstalled, use "Restore Purchases" on the subscription screen.

The application link does not work, or the job has closed

We list and index job openings — we are not the employer. Applications are submitted on the advertising organization's own website, and that organization may close applications or change its link after the posting is published.

  1. Check the last-updated date and the application deadline on the job page.
  2. Try opening the link in a different browser — some organizations block in-app browsers.
  3. If the link is genuinely broken, report it and we will correct or close the posting.

How do I report a suspicious job or a scam attempt?

Legitimate recruitment never asks for a fee. Any posting requesting money for employment, training or "reserving a seat" is a fraud signal — report it immediately with the posting link.

  1. Do not pay anything and do not send ID photos or banking details.
  2. Copy the job page link from the app or the website.
  3. Send it to support@wdeftksa.com explaining why it looks suspicious.

I want to change my data or delete my account

You have the right to access, correct and request deletion of your data. Send the request from the email address linked to your account so we can verify your identity before acting.

  1. Email support@wdeftksa.com from the address registered on your account.
  2. State the request type: correction, export, or permanent deletion.
  3. Account deletion is irreversible and includes your preferences and saved jobs.

The app is slow or closes unexpectedly

Most of these cases come from an outdated version or a corrupted cache.

  1. Update the app to the latest version from the store.
  2. Restart your device, then open the app again.
  3. If it keeps closing, contact us with your device model, OS version, and the app version shown under More.